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I’m Going Home

Home. The last year of my life has been an exploration of that word. I came to a point where I finally had to admit that I no longer felt at home, in my home, in my city. And in a search for a new home, I had to admit that I no longer felt [Keep Reading...]

War Stories: Stories of War

[Originally published in the series War Stories on Steve Portigal's All This Chittah Chattah] I interviewed Holocaust survivors. Four words that still send shivers down my spine. Their stories were meant to shape my research; they ended up shaping me. It was the project of a lifetime. I was asked to conduct user research for [Keep Reading...]

The truth about the presentation process

Having the opportunity to speak to an audience who cares what you have to say and believes they can learn something new from you is a totally surreal experience. Especially when you consider that months of work pours out of you in under an hour. I’ve been speaking at conferences since the fall of 2008. [Keep Reading...]

Speaking Up

Two days ago, a prominent designer named Sarah Parmenter published a post titled Speaking Up, in which she revealed the horrific harassment she has endured as a public woman in technology. Sarah and I have spoken at the same conferences and share a lot of the same friends, and I have admired her ability to [Keep Reading...]

Today marks 5 years on Twitter

I can hardly believe that the year is 2013 and today is the 5th anniversary of when I joined Twitter. It may seem like a silly thing to celebrate or even recognize, but to me it’s a moment to remember when things changed forever. My life has taken many twists and turns over the last [Keep Reading...]

My 2012 Year in Review

2012 has been a big year for me, one of tremendous evolution and many new experiences. At the start of the year, I expanded my vision of user experience beyond product design and shifted my focus to organizational empathy. Designing the product is all for naught if you don’t first take the time to design [Keep Reading...]

Whitney Hess: The Cultural Questionnaire

I was asked to complete a questionnaire for One Two One Two Microphone Check, a project by Alex Duloz. OTOTMC has questionnaires on Work, Lifestyle, Culture, Health & Beauty, Nightlife, and If I Could Do It All Over Again. They’re all in the style of Proust Questionnaires, meant to reveal your true personality. I chose [Keep Reading...]