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Whit Hour – Week 21

Thank you so much to the ~28 people who showed up for the twenty-first week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]

A Plan of Action

“For which of you, intending to build a tower, does not first sit down and count the cost, whether he has enough to finish it?” — Luke 14:28 It’s not every day I quote the Bible. All the rarer that I quote from the New Testament, given the fact that I’m Jewish. But I happened [Keep Reading…]

Whit Hour – Week 19

Thank you so much to the ~26 people who showed up for the nineteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]

If the product doesn’t work, its “user experience” doesn’t matter

I recently edited an article for UX Magazine (When You Startup with UX) in which I interviewed four startups on what User Experience means to them. Of all the things that people said, the quote that stood out to me the most was from Mike Singleton, a developer at Foursquare: “…when you only have three [Keep Reading…]

Whit Hour – Week 12

Thank you so much to the 35 people who showed up for the twelfth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour (new [Keep Reading…]

My Best Advice for Conducting User Interviews

In a previous life, I was a Professional Writing major and part-time journalist. I contributed to my school’s student newspaper, as well as the faculty and staff newspaper, and almost every week for two years, I wrote an arts column for the Pittsburgh City Paper — Western PA’s leading alternative newsweekly [read my old clips]. [Keep Reading…]

Whit Hour – Week 10

Thank you so much to the 35 people who showed up for the tenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.justin.tv/whitneyhess. Whit [Keep Reading…]