Back in February, I wrote a blog post titled How Little You Really Know. If you haven’t read it, go check it out now.
I got the below email in response, and have kept it in my inbox as a reminder of why I do what I do.
It’s a few months late, but I wanted to [...]
Entries Tagged as 'Pleasure'
Awesome Email of the Day: How Little You Really Know
June 10th, 2010 · 1 Comment · E-mails, Pleasure
Tags:Emails·Inspiration·Pleasure·Props
Sketchnotes from UK UPA’s UX Clinic
June 1st, 2010 · 2 Comments · Events, Pleasure, User Experience
Like I mentioned in my post on UX London, I also had the pleasure of being on a UK UPA panel with Dave Gray, Jeff Patton, and Stephen Anderson titled UX Clinic. We spent about two hours answering the audience’s questions — some previously submitted and some on the fly. It was a blast.
Eva-Lotta Lamm [...]
SeamlessWeb: Don’t get between me and my food
May 14th, 2010 · 5 Comments · Pain, Pleasure, User Experience
I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option.
My biggest complaint has always been their [...]
Tags:New York·Pain·Pleasure·Usability Evaluations·User Experience
The NEW Frappuccino: however-you-want-it
May 12th, 2010 · 16 Comments · Customer Experience, Pleasure
From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since.
Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [...]
Being a godmother is like being a user experience designer
May 11th, 2010 · 2 Comments · Pleasure, Strategy, User Experience
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz.
Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T).
The day after Griffin came home from the hospital, twenty-seven years after Theresa welcomed [...]
