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Doing business as Vicarious Partners

It is with tremendous excitement and huge dreams for the future that I am finally ready to announce that I have formally changed the name of my company to Vicarious Partners™. This new name much better reflects my mission to help organizations build deeper connections amongst colleagues and customers in an effort to deliver the [Keep Reading...]

We Don’t Know Anything

We don’t know. We believe we know. Our experiences, education, instincts and values all add up to our beliefs. They also include assumptions and misperceptions and past truths. We believe something once and then we “know” it forever, because that’s easier than always having to ask. Asking isn’t easy. It takes time. It introduces risk. [Keep Reading...]

User Experience is Not Enough

Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading...]

How Little You Really Know

You have no idea how little your users really know. And that shows just how little you know. You work in technology for a living. You’ve been using a computer since you were born. You are obsessed with learning new things. You are a nerd and you hang out with other nerds. You constantly think [Keep Reading...]

GEL 2008: Day 2, Session 2 “Twist”

[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 "Connect", Session 3 "Make", Session 4 "Success"] Session 2: Twist Speakers: Bridget Duffy, George Vaillant, Lelavision, Natasha Schüll Twist: taking the familiar and adding something unexpected Bridget Duffy, Chief Experience Officer of Cleveland Clinic She’s bringing good experience into health care Shows [Keep Reading...]