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Designing Yourself

At some point along the way, I realized I was putting so much energy into growing my business that I was stunting my own growth. All of the decisions I made were to benefit the work, not the woman. I’ve designed hundreds of digital experiences, I’ve designed dozens of organizational experiences, but what effort have [Keep Reading...]

Connecting and Disconnecting

We have become a society of people who avoid each other. Our instinct is no longer to extend ourselves to help a fellow human being in need, but rather to protect ourselves, our feelings, our time. We hide. We prefer to be alone. We prefer to sit back and observe. We prefer to climb inside [Keep Reading...]

Email is People

We all complain about too much email. We just can’t find the time to get to it all. Too many emails, too much to read through. We already have too much to do. Inbox Zero. GTD. Three sentences. Email bankruptcy. We keep telling each other that email is stress, it’s a necessary evil, it is [Keep Reading...]

Give Your Team a UX Jump-Start

Craft a product strategy and design framework using the principles and techniques of user experience…in two days. Are you being told what to build, but you don’t agree it’s what your customers need? Is your feature list out of control, but you can’t figure out how to pare it down? Are members of your team [Keep Reading...]

Beginning to experiment with Medium

You may have heard of Medium, the latest venture by Ev Williams, creator of Twitter and Blogger. If tweets are short-form and blog posts are long-form, Medium is somewhere in the middle (hence the name). When I was first invited to test the service, it just seemed to be a place where the Internet elite [Keep Reading...]

Living a Compassionate Life

Despite the fact that I make my living helping people build their capacity for empathy, I still feel I could do a much better job of living a compassionate life. For me, empathy is easy; I can’t turn it off. But in order to feel compassion for another person, I have to want it. While [Keep Reading...]

Embodying Empathy

The funny thing about empathy is that everyone thinks they have it, and yet so few people show it. Empathy is defined as the ability to understand and share the feelings of another. But it’s not enough to understand, we have to act. Understanding happens in the mind. Action happens in the body. To care [Keep Reading...]