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If VCs Understood UX…

They would… …value design, not design value. …seek out mentality, not ideas. …fund process, not product. …demand customer insights, not instincts. …prep for testing days, not demos days. …commission research, not follow trends. …study anthropology, sociology and psychology, not just management, economics and statistics. …foster collaboration, not competition. …care about people, not percentages. …cherish sign-ins, [Keep Reading...]

Bill Moggridge, pioneer of empathic design, dies at 69

I was deeply saddened to learn that Bill Moggridge died of cancer yesterday at the age of 69. I will always regret that I never got to shake his hand. Those hands probably sketched hundreds of thousands if not millions of iterations of interaction design ideas throughout his career. In fact, it was Moggridge who [Keep Reading...]

The Thief and The Healer

I was on Skype conducting a stakeholder interview with a client in London when my boyfriend returned to the apartment. He had just left for an appointment 5 minutes earlier. “So sorry to bother you, honey,” he whispered, “but your car was broken into.” I went deaf for a moment as my client continued answering [Keep Reading...]

When a Design Firm Fails

When I got off the phone with them, I felt the need to rage eat. This is never a good sign. Instead I chose to pour myself a glass of wine. Three weeks in and I’ve yet to have any shred of contact with the designer who’s actually doing the work. Instead the mockups are [Keep Reading...]

Mark Ruffalo and Sesame Street Teach Kids About Empathy

Empathy is a hard thing to understand, and it’s an even harder thing to do — if you weren’t raised to do it. With the help of actor Mark Ruffalo, Sesame Street tries to explain the meaning of empathy to the kids at home. Mark: “Empathy is when you’re able to understand and care about [Keep Reading...]

The Pros and Cons of An Emotional Boss

Yesterday I wrote about how it’s our responsibility to ensure our managers value us and truly understand what we do — and how and why we do it. Most managers want to set their direct reports up for success (whether they care about them as people or just cuz it makes them look good), but [Keep Reading...]

The Management Problem

During lunch on Monday at An Event Apart in Chicago, just after I had presented my talk What’s Your Problem? Putting Purpose Back into Your Projects, I sat with a group of gentlemen who all work on the same team at a large publishing house. They were kindly enthusiastic about my message and said it [Keep Reading...]