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What is it like to be a creative entrepreneur?

At SXSW earlier this year, my friend Saul Colt asked me to sit down for an interview on the topic of creative entrepreneurship. The questions asked are ones I often get on what it’s really like to be independent. The video produced by YouNoodle and sponsored by FreshBooks was released last week. What lessons have [Keep Reading…]

Whitney Hess: The Cultural Questionnaire

I was asked to complete a questionnaire for One Two One Two Microphone Check, a project by Alex Duloz. OTOTMC has questionnaires on Work, Lifestyle, Culture, Health & Beauty, Nightlife, and If I Could Do It All Over Again. They’re all in the style of Proust Questionnaires, meant to reveal your true personality. I chose [Keep Reading…]

When Empathy Looks Like Apathy: Baby Boomers and Millennials at Work

Don’t be so quick to judge someone else’s ability to empathize, or you may just demonstrate a lack of empathy yourself. There’s a lot of talk these days about the rift between Baby Boomers and Millennials in the workplace, a squabble between parents and their children. Boomers says their young colleagues are self-entitled and aloof. [Keep Reading…]

Sketched

I was sketched while presenting at An Event Apart Boston 2012 by the highly accomplished artist Fish McGill: The 5 Whys and Fishbone Diagram on either side of my head are techniques I discuss in my talk, What’s Your Problem? Putting Purpose Back into Your Projects. Check out all of his portraits from the event. [Keep Reading…]

We Think We See It All

When we look through our eyes, we think we see things just as they are, see all there is to see. “The sky is blue” is the objective fact we most often fall back on when trying to diffuse an argument. It’s our baseline, our common ground, that one thing we can agree on so [Keep Reading…]

Featured in The Art of Web Design by PBS Off Book

I’m honored to have been featured in the latest episode of Off Book, a documentary series by PBS, alongside greats Jeffrey Zeldman and Jason Santa Maria. Titled The Art of Web Design, the video gives a high-level overview of how the web is made and how it has evolved. Not surprisingly, I focused on why [Keep Reading…]

How to Evaluate a UX Designer for Your Company, or, What Makes a Great User Experience Designer

Friends and colleagues often ask me what they should be looking for when hiring a user experience designer. They want guidance on how to evaluate candidates for the position and don’t know what questions they should be asking. Whether it’s full-time or contract, my answer remains the same: It’s all about mentality. Below I’ve outlined [Keep Reading…]