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Nationwide Insurance demonstrates user research with NationPam

As an independent consultant, I pitch my services a lot. I consider myself fortunate that I get the opportunity to chat with so many great companies (okay, and some not-so-great ones) about what user experience is and what value it could provide to their businesses. Without a doubt, the most difficult service for me to [Keep Reading...]

Yet another list of iPad apps (what I use)

I’m pretty obsessed with my iPad. When I first bought it back in April, I didn’t take my laptop out of the house for a good month. I watched movies in the park, showed samples of my work to prospective clients, read my feeds in the bath, and tested out a whole bunch of apps. [Keep Reading...]

Photo of the day: Follow this line

I walked into the Barnes & Noble on 18th Street and Fifth Ave the other day, and found something curious. Lines of colored tape along the floor. As I approached a sales guy for help finding something, I overheard him talking to the gentleman before me: “Just follow the yellow line to the end and [Keep Reading...]

New Year’s Resolutions for 2011

New Year’s Resolutions get a bad rap, and many say they’re trite and futile. I couldn’t disagree more. Setting goals, especially challenging ones, is the best way to effectively change behavior. A resolution is a commitment to oneself, and I can’t think of a more honorable and necessary thing for a human to do than [Keep Reading...]

Pleasure and Pain turns 3

Three years ago, I was feeling stagnant and purposeless. I wasn’t happy with the direction of my career and I didn’t know what to do about it. Without a clue what it was, I joined Twitter, and three days later I started this blog. January 10, 2008. This is a tough day for me to [Keep Reading...]