It’s so comforting to know that in times of imminent danger, our stress call will require seven careful steps.
I saw this sign posted on the Governors Island Ferry when heading back to Manhattan after a nice birthday picnic in the park. You may recall that New York City has had some ferry trouble in the past, so it was a bit disconcerting to discover that there isn’t just a big red telephone aboard these ships in the event of an emergency. What happens if you’re in a panic and you don’t follow the appropriate procedure?
Despite the seriousness of the usability issue here, I was tickled to see that step #1 is to ensure that the radio is turned on — having worked as tech help for two years in college, this is what I call a classic.
I also wonder if stress is what caused the top left of the Plexiglas to crack off.
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About Whitney Hess
Whitney Hess is a coach and writer helping product teams and senior leaders make better decisions through the principles of user experience. She believes empathy builds empires.