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	<title>Comments on: What the customer actually wanted</title>
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	<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/</link>
	<description>Improving the human experience one day at a time</description>
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		<title>By: Whitney Hess</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4439</link>
		<dc:creator>Whitney Hess</dc:creator>
		<pubDate>Fri, 09 Oct 2009 12:40:12 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4439</guid>
		<description>Thanks for noting that, I didn&#039;t know the creator&#039;s name.</description>
		<content:encoded><![CDATA[<p>Thanks for noting that, I didn&#39;t know the creator&#39;s name.</p>
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		<title>By: angelia110</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4402</link>
		<dc:creator>angelia110</dc:creator>
		<pubDate>Tue, 06 Oct 2009 12:04:43 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4402</guid>
		<description>&lt;h2 align=&quot;center&quot;&gt;Costs For Uggs--What It Costs?&lt;/h2&gt;&lt;br&gt;&lt;p&gt;--&gt;Are you lusting after a few (or even more) &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;Uggs&lt;/a&gt; (UGG Australia) boots and if so, you&#039;re in good company, as girls and women of all ages, especially with the simple, slipper-like design of these sheepskin &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;ugg boots&lt;/a&gt;, which are relatively easy and very comfortable to wear. And they appear to be affected. Some men are also jumping on the trend and luxury &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;UGGs&lt;/a&gt;? Australia, the brand also offers a range of contemporary styles for them.&lt;/p&gt;&lt;br&gt;&lt;p&gt;--&gt;Could you mind giving everyone loves from &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;ugg-boots&lt;/a&gt;? There are so many types of uggs, ugg &lt;a href=&quot;http://www.goodugg.co.uk/ugg-bailey-button-c-178.html?zenid=847c0f495b87cb43928dcc19d09f4019&quot; rel=&quot;nofollow&quot;&gt;bailey button&lt;/a&gt;,ugg &lt;a href=&quot;http://www.goodugg.co.uk/ugg-classic-tall-c-162.html&quot; rel=&quot;nofollow&quot;&gt;classic tall&lt;/a&gt;, ugg &lt;a href=&quot;http://www.goodugg.co.uk/ugg-classic-short-c-160.html&quot; rel=&quot;nofollow&quot;&gt;classic short&lt;/a&gt;, ugg &lt;a href=&quot;http://www.goodugg.co.uk/ugg-classic-cardy-c-161.html&quot; rel=&quot;nofollow&quot;&gt;classic cardy&lt;/a&gt;. How to choose your favorite? Or do you really want to one uggs regardless its style? Despite their design is  awkward and slipper-lile, &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;Uggs&lt;/a&gt; is  one of the few stations that are of general interest, have argued that cross  generational lines.&lt;/p&gt;&lt;br&gt;&lt;p&gt;--&gt;Young people, students and young mothers  and the Middle Ages, the original Black &lt;a href=&quot;http://www.goodugg.co.uk/ugg-ultra-tall-c-167.html&quot; rel=&quot;nofollow&quot;&gt;Ultra  Tall UGG Boots&lt;/a&gt;, seem pulled the fleecy-lined &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;boots&lt;/a&gt; that are manufactured in Australia, with the best materials.  Are you sure that your feet warm in winter without socks, and cool in summer so  that is more versatile too? If no, hurry up to take one &lt;strong&gt;ugg boots &lt;/strong&gt;on &lt;a href=&quot;http://www.goodugg.co.uk/&quot; rel=&quot;nofollow&quot;&gt;goodugg uk sale&lt;/a&gt; ! That&#039;s why we see people wear them in schools,  supermarkets, on the slopes and even in the most popular beaches in the United  States and abroad. Many surfers also use uggs to keep their feet warm.&lt;/p&gt;&lt;br&gt;&lt;p&gt;--&gt;What do you really care about? Is its price  or quality, or you just following the general trend? You know what are you  thinking in your heart!&lt;/p&gt;</description>
		<content:encoded><![CDATA[<p>&lt;h2 align=&#8221;center&#8221;&gt;Costs For Uggs&#8211;What It Costs?&lt;/h2&gt;
<p>&#8211;&gt;Are you lusting after a few (or even more) <a href="http://www.goodugg.co.uk/" rel="nofollow">Uggs</a> (UGG Australia) boots and if so, you&#39;re in good company, as girls and women of all ages, especially with the simple, slipper-like design of these sheepskin <a href="http://www.goodugg.co.uk/" rel="nofollow">ugg boots</a>, which are relatively easy and very comfortable to wear. And they appear to be affected. Some men are also jumping on the trend and luxury <a href="http://www.goodugg.co.uk/" rel="nofollow">UGGs</a>? Australia, the brand also offers a range of contemporary styles for them.</p>
<p>
<p>&#8211;&gt;Could you mind giving everyone loves from <a href="http://www.goodugg.co.uk/" rel="nofollow">ugg-boots</a>? There are so many types of uggs, ugg <a href="http://www.goodugg.co.uk/ugg-bailey-button-c-178.html?zenid=847c0f495b87cb43928dcc19d09f4019" rel="nofollow">bailey button</a>,ugg <a href="http://www.goodugg.co.uk/ugg-classic-tall-c-162.html" rel="nofollow">classic tall</a>, ugg <a href="http://www.goodugg.co.uk/ugg-classic-short-c-160.html" rel="nofollow">classic short</a>, ugg <a href="http://www.goodugg.co.uk/ugg-classic-cardy-c-161.html" rel="nofollow">classic cardy</a>. How to choose your favorite? Or do you really want to one uggs regardless its style? Despite their design is  awkward and slipper-lile, <a href="http://www.goodugg.co.uk/" rel="nofollow">Uggs</a> is  one of the few stations that are of general interest, have argued that cross  generational lines.</p>
<p>
<p>&#8211;&gt;Young people, students and young mothers  and the Middle Ages, the original Black <a href="http://www.goodugg.co.uk/ugg-ultra-tall-c-167.html" rel="nofollow">Ultra  Tall UGG Boots</a>, seem pulled the fleecy-lined <a href="http://www.goodugg.co.uk/" rel="nofollow">boots</a> that are manufactured in Australia, with the best materials.  Are you sure that your feet warm in winter without socks, and cool in summer so  that is more versatile too? If no, hurry up to take one <strong>ugg boots </strong>on <a href="http://www.goodugg.co.uk/" rel="nofollow">goodugg uk sale</a> ! That&#39;s why we see people wear them in schools,  supermarkets, on the slopes and even in the most popular beaches in the United  States and abroad. Many surfers also use uggs to keep their feet warm.</p>
<p>
<p>&#8211;&gt;What do you really care about? Is its price  or quality, or you just following the general trend? You know what are you  thinking in your heart!</p>
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		<title>By: Whitney Hess</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4378</link>
		<dc:creator>Whitney Hess</dc:creator>
		<pubDate>Sat, 03 Oct 2009 16:36:31 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4378</guid>
		<description>You&#039;re a blogger for Britannica?!</description>
		<content:encoded><![CDATA[<p>You&#39;re a blogger for Britannica?!</p>
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		<title>By: Ce vor cu adevarat clientii &#124; Marius Sescu</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4372</link>
		<dc:creator>Ce vor cu adevarat clientii &#124; Marius Sescu</dc:creator>
		<pubDate>Fri, 02 Oct 2009 11:24:37 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4372</guid>
		<description>[...] e de aici, vazut la Krumel prima [...]</description>
		<content:encoded><![CDATA[<div style="padding: 1em; background-color: #EEEEEE">
<p>[...] e de aici, vazut la Krumel prima [...]</p>
</div>
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		<title>By: carmenhetrea</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4373</link>
		<dc:creator>carmenhetrea</dc:creator>
		<pubDate>Fri, 02 Oct 2009 10:58:32 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4373</guid>
		<description>Great cartoon!  Thanks for sharing.  Now the Britannica Blog as well.  &lt;br&gt;&lt;br&gt;&lt;a href=&quot;http://www.britannica.com/blogs/2009/10/the-classic-tree-swing-example-of-production-and-customer-service-gone-awry/&quot; rel=&quot;nofollow&quot;&gt;http://www.britannica.com/blogs/2009/10/the-cla...&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>Great cartoon!  Thanks for sharing.  Now the Britannica Blog as well.  </p>
<p><a href="http://www.britannica.com/blogs/2009/10/the-classic-tree-swing-example-of-production-and-customer-service-gone-awry/" rel="nofollow"></a><a href="http://www.britannica.com/blogs/2009/10/the-cla.." rel="nofollow">http://www.britannica.com/blogs/2009/10/the-cla..</a>.</p>
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		<title>By: Dave Friedel</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4370</link>
		<dc:creator>Dave Friedel</dc:creator>
		<pubDate>Fri, 02 Oct 2009 03:03:00 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4370</guid>
		<description>You probably should credit the original creator of this.  Tom Gilb, Principles of Software Engineering Management.   Published in 1988.  Was a favorite cartoon of mine from college computer classes.   &lt;a href=&quot;http://bit.ly/FlQYD&quot; rel=&quot;nofollow&quot;&gt;http://bit.ly/FlQYD&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>You probably should credit the original creator of this.  Tom Gilb, Principles of Software Engineering Management.   Published in 1988.  Was a favorite cartoon of mine from college computer classes.   <a href="http://bit.ly/FlQYD" rel="nofollow">http://bit.ly/FlQYD</a></p>
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		<title>By: shivaas</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4369</link>
		<dc:creator>shivaas</dc:creator>
		<pubDate>Fri, 02 Oct 2009 02:51:12 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4369</guid>
		<description>haha.. this is soo true!!</description>
		<content:encoded><![CDATA[<p>haha.. this is soo true!!</p>
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		<title>By: Tweets that mention Pleasure and Pain » What the customer actually wanted -- Topsy.com</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4367</link>
		<dc:creator>Tweets that mention Pleasure and Pain » What the customer actually wanted -- Topsy.com</dc:creator>
		<pubDate>Fri, 02 Oct 2009 00:46:52 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4367</guid>
		<description>[...] This post was mentioned on Twitter by Tonny Pettersson and Renata. Renata said: RT @whitneyhess: New blog post: What the customer actually wanted http://bit.ly/GZn3t [...]</description>
		<content:encoded><![CDATA[<div style="padding: 1em; background-color: #EEEEEE">
<p>[...] This post was mentioned on Twitter by Tonny Pettersson and Renata. Renata said: RT @whitneyhess: New blog post: What the customer actually wanted <a href="http://bit.ly/GZn3t" rel="nofollow">http://bit.ly/GZn3t</a> [...]</p>
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		<title>By: fredericguarino</title>
		<link>http://whitneyhess.com/blog/2009/10/01/what-the-customer-actually-wanted/comment-page-1/#comment-4366</link>
		<dc:creator>fredericguarino</dc:creator>
		<pubDate>Thu, 01 Oct 2009 20:10:49 +0000</pubDate>
		<guid isPermaLink="false">http://whitneyhess.com/blog/?p=2579#comment-4366</guid>
		<description>i LOVE LOVE this cartoon, which was featured in a presentation i saw yesterday in Montreal given by @afrognthevalley.... kinda reminds me of what we&#039;re going through right now....</description>
		<content:encoded><![CDATA[<p>i LOVE LOVE this cartoon, which was featured in a presentation i saw yesterday in Montreal given by @afrognthevalley&#8230;. kinda reminds me of what we&#39;re going through right now&#8230;.</p>
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