[UPDATE: I'm getting a lot of visitors from TD Bank's Intranet. If you are a TD Bank / Commerce Bank employee, please leave a comment on this post with your thoughts!] I save my spare change in a ceramic vase that was given to me by my childhood babysitter. It isn’t cute like a piggy [...]
Entries from August 22nd, 2009
IxDA NYC: Todd Zaki Warfel’s Prototyping for UX Practitioners
August 20th, 2009 · No Comments · Events
On August 13, the venerable Todd Zaki Warfel of Messagefirst gave a great talk on prototyping (on which he is the premier speaker) at the monthly IxDA NYC event. His energy and engaging style really got the crowd pumped up. We even did a group exercise towards the end of the evening. My Twitter notes [...]
Who is Chris Baum’s hero?
August 20th, 2009 · 1 Comment · Career
[This post is part of a series on Mentors and Heroes] Chris Baum is a user experience consultant and the Editor-in-Chief of Boxes and Arrows, a peer-written journal for designers. Previously he was a senior project manager at eTrade and Jaman.com, an online social cinema company. Follow him on Twitter @cb. Chris Baum’s hero [...]
Tags:Career·Mentors and Heroes
Whit Hour – Week 3
August 17th, 2009 · No Comments · Whit Hour
Thank you so much to the 20 or so folks who showed up for the third week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Sorry for the last-minute day change. I was stuck in [...]
Tags:Blogging·Branding·Career·Consulting·Customer Experience·Methodology·User Experience·Whit Hour
The Flawed Dining Experience at Hill Country
August 13th, 2009 · 5 Comments · Customer Experience, Pain
The food is great. The atmosphere is great. The dining experience is so poorly thought out it boggles the mind. Hill Country Barbecue needs a redesign. After winding through a maze and squeezing between seat-backs, you get seated at your table. A sweet lady comes to take your drink order and explains the “barbecue market” [...]
