Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from July 20th, 2009

Strategy Starts with Honesty

July 20th, 2009 · 12 Comments · Career

I always make a point of encouraging my clients to have a strong vision and a strategy for achieving that vision before they set out to design their products. I need to start practicing what I preach. It’s been 11 months since I went solo and the past year has been a whirlwind. I’m fortunate [...]

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I did the UX design for Brighter Planet

July 20th, 2009 · 10 Comments · Design, Pleasure, User Experience

I am thrilled to announce that the new Brighter Planet website is now live and in beta. I am proud to have been the user experience designer on this project, blessed with the opportunity to work with an amazing Happy Cog team: Jeffrey Zeldman, creative director; Erin Kissane, content strategist; Naz Hamid, designer; Aaron Gustafson, [...]

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The boxee website redesign

July 20th, 2009 · No Comments · Design, Pleasure, User Experience

A few days ago, boxee announced a big redesign to their website. As their user experience consultant, I helped to make the site easier to use and gave greater prominence to some key features — like finding friends and managing web services. The necessity for these changes became very apparent during the interviews I conducted [...]

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Photo of the day: Mister Softee is healthier than Starbucks

July 10th, 2009 · No Comments · Customer Experience, Photography, Pleasure

Do do, do do do, do do, do do, do do, do do, do do do. Do do, do do do, do do, do do, do do, do do, do do do. Yep, that’s the Mister Softee jingle. And I’m humming it with a huge smile on my face. I treated myself to a cone [...]

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Photo of the day: The unfoggable mirror

July 9th, 2009 · 7 Comments · Customer Experience, Photography, Pleasure

Orian and I stayed at the Seaport Hotel in Boston a few weekends ago. After getting out of the shower I noticed that a portion of the mirror was somehow not fogged up! At first I thought it was a happy accident, but then I realized that couldn’t be and gasped at the genius of [...]

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