Comments on: Jeff Bezos says: obsess over customers http://whitneyhess.com/blog/2009/07/29/jeff-bezos-says-obsess-over-customers/ Improving the human experience one day at a time Tue, 16 Mar 2010 03:41:11 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Consumers, Design, & Strategy | Design By Candlelight http://whitneyhess.com/blog/2009/07/29/jeff-bezos-says-obsess-over-customers/comment-page-1/#comment-4619 Consumers, Design, & Strategy | Design By Candlelight Fri, 08 Jan 2010 20:46:36 +0000 http://whitneyhess.com/blog/?p=2071#comment-4619 [...] Bezos’s, the founder of Amazon.com, says, “Obsess over customers“. More [...]

[...] Bezos’s, the founder of Amazon.com, says, “Obsess over customers“. More [...]

]]> By: David http://whitneyhess.com/blog/2009/07/29/jeff-bezos-says-obsess-over-customers/comment-page-1/#comment-4082 David Wed, 29 Jul 2009 21:16:23 +0000 http://whitneyhess.com/blog/?p=2071#comment-4082 I use <a href="http://amazon.com" rel="nofollow">amazon.com</a> because it's a ridiculously easy (non-painful) shopping experience. But as someone who owns a business who actually (GASP) interacts with his customers, I find the idea of Bezos talking about "obsessing over customers" a bit funny, at least if that is supposed to mean giving them good service above and beyond shipping an order efficiently and having an awesome website (and there is no doubt it IS brilliant).<br><br>If you ever actually need to interact with someone at amazon God help you, you might as well hammer nails into your toes. Most of the time you get back a canned response from someone who clearly didn't even read your message. I use amazon.com because it's a ridiculously easy (non-painful) shopping experience. But as someone who owns a business who actually (GASP) interacts with his customers, I find the idea of Bezos talking about “obsessing over customers” a bit funny, at least if that is supposed to mean giving them good service above and beyond shipping an order efficiently and having an awesome website (and there is no doubt it IS brilliant).

If you ever actually need to interact with someone at amazon God help you, you might as well hammer nails into your toes. Most of the time you get back a canned response from someone who clearly didn't even read your message.

]]> By: Daniel Szuc http://whitneyhess.com/blog/2009/07/29/jeff-bezos-says-obsess-over-customers/comment-page-1/#comment-4080 Daniel Szuc Wed, 29 Jul 2009 13:21:50 +0000 http://whitneyhess.com/blog/?p=2071#comment-4080 Good stuff! Good stuff!

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