Comments on: Photo of the day: Accommodating large parties http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/ Improving the human experience one day at a time Thu, 02 Sep 2010 18:39:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: max191 http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-4371 max191 Fri, 02 Oct 2009 09:08:46 +0000 http://whitneyhess.com/blog/?p=1508#comment-4371 I would just say one thing to you and that is, “FANTASTIC”!! Keep it up and wish to get more details from your blog.<br>regards<br><a rel="dofollow" href="http://www.charcoalgrillsite.com" rel="nofollow">charcoal grill</a> I would just say one thing to you and that is, “FANTASTIC”!! Keep it up and wish to get more details from your blog.
regards
charcoal grill

]]> By: Whitney Hess http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3642 Whitney Hess Thu, 14 May 2009 22:55:01 +0000 http://whitneyhess.com/blog/?p=1508#comment-3642 You make a great point. When the software doesn't allow the transaction, employees must be allowed to improvise in order to ensure a positive customer experience. You make a great point. When the software doesn't allow the transaction, employees must be allowed to improvise in order to ensure a positive customer experience.

]]> By: Whitney Hess http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3643 Whitney Hess Thu, 14 May 2009 22:50:07 +0000 http://whitneyhess.com/blog/?p=1508#comment-3643 How is it possible that we were eating at the same restaurant without hanging out? That's just plain wrong. How is it possible that we were eating at the same restaurant without hanging out? That's just plain wrong.

]]> By: Cennydd http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3628 Cennydd Thu, 14 May 2009 08:20:33 +0000 http://whitneyhess.com/blog/?p=1508#comment-3628 Ah, that's how they did it? Impressive foresight of the EPOS designers to allow for that. And the service was great given how we suddenly swamped them en masse. Kudos to the Majestic.<br><br>Oh, and the burger was bigger than my head. Ah, that's how they did it? Impressive foresight of the EPOS designers to allow for that. And the service was great given how we suddenly swamped them en masse. Kudos to the Majestic.

Oh, and the burger was bigger than my head.

]]> By: Backpackerresources http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3626 Backpackerresources Thu, 14 May 2009 00:30:33 +0000 http://whitneyhess.com/blog/?p=1508#comment-3626 Wow! what a restaurant. Seldom do I hear such a kind of billing and allowed by the management. This is another way to attract customers. Wow! what a restaurant. Seldom do I hear such a kind of billing and allowed by the management. This is another way to attract customers.

]]> By: rorowe http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3625 rorowe Wed, 13 May 2009 22:55:01 +0000 http://whitneyhess.com/blog/?p=1508#comment-3625 That's impressive! I've had waiters/waitresses sort the check out for us, but the actual bill ends up looking completely different (which makes it difficult to use as an business expense). <br>Bravo! That's impressive! I've had waiters/waitresses sort the check out for us, but the actual bill ends up looking completely different (which makes it difficult to use as an business expense).
Bravo!

]]> By: WaltRibeiro http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3624 WaltRibeiro Wed, 13 May 2009 22:19:29 +0000 http://whitneyhess.com/blog/?p=1508#comment-3624 Here's 1/10 of my comment:<br><br>This is amazing! I wonder how long some places have been using this. Customer Service is really starti Here's 1/10 of my comment:

This is amazing! I wonder how long some places have been using this. Customer Service is really starti

]]> By: murrayw76 http://whitneyhess.com/blog/2009/05/13/photo-of-the-day-accommodating-large-parties/comment-page-1/#comment-3621 murrayw76 Wed, 13 May 2009 20:42:43 +0000 http://whitneyhess.com/blog/?p=1508#comment-3621 That's pretty slick! I worked at a restaurant in college (The Tombs in DC, which was the basis for the eponymous bar in the movie St. Elmo's Fire), which was part of a restaurant group (Clyde's) that used software called PosiTouch. While it didn't allow the kind of fine-tuned control over the bill back then that this system seems to use now, a big part of making transactions like these easy was the restaurant's policy of letting waitstaff handle comps and unusual transactions without manager intervention. Empowered employees are an (often overlooked) part of a great customer experience as well! That's pretty slick! I worked at a restaurant in college (The Tombs in DC, which was the basis for the eponymous bar in the movie St. Elmo's Fire), which was part of a restaurant group (Clyde's) that used software called PosiTouch. While it didn't allow the kind of fine-tuned control over the bill back then that this system seems to use now, a big part of making transactions like these easy was the restaurant's policy of letting waitstaff handle comps and unusual transactions without manager intervention. Empowered employees are an (often overlooked) part of a great customer experience as well!

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