Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from September 20th, 2008

Web 2.0 Expo NY: Avinash Kaushik’s Web Analytics 2.0: Rethinking Decision Making in a ‘2.0′ World

September 20th, 2008 · No Comments · Conferences

Web analytics is a sort of side interest of mine, having been responsible for navigating through and analyzing years of metrics during the EarthLink site redesign (while working at Tribal DDB). Understanding metrics, knowing what to track and when, and being able to make sense of the results are essential skills for an user experience [...]


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Links from 8/31/2008 to 9/20/2008

September 20th, 2008 · No Comments · Linkage

DONNA BOGATIN presents STARTUPALPHA.COM TECH VC HUB & PITCH COMMUNITYThe second worst website on the whole on the Internet, after Havenworks.com
HavenWorks.comThe worst website on the whole of the Internet
ChoiceTweets — wearable Twitter gear, powered by your favorite Twitterers and ChoiceShirtsMade in part by @alexknowshtml
FM 100 Hue TestExtreme fun! What's your color IQ? I scored a [...]


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Web 2.0 Expo NY: Jason Fried’s “10 Things We’ve Learned at 37signals”

September 20th, 2008 · No Comments · Conferences

I was really looking forward to seeing Jason Fried of 37signals speak because he has a particular reputation — I suppose you could call it a big ego. In all honesty, he didn’t phase me at all. Maybe I’m jaded. While I didn’t agree with all of his points, I found his perspective rather refreshing. [...]


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Web 2.0 Expo NY: Lane Becker’s “Customer Service is the New Marketing”

September 20th, 2008 · No Comments · Conferences

The first session I attended on Wednesday morning at Web 2.0 Expo NY was “Customer Service is the New Marketing” by Lane Becker (a.k.a. @monstro), co-founder of Adaptive Path & Get Satisfaction
My Twitter notes from the session:

@monstro telling the @zappos story about the woman who didn’t return her shoes on time b/c [...]


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Web 2.0 Expo NY: Joshua Porter’s “Designing for Community”

September 20th, 2008 · 2 Comments · Conferences

Here is the first of many round-ups from this week’s Web 2.0 Expo NY. Tuesday afternoon featured in-depth half-day sessions. I was only able to attend in the afternoon and I caught Josh Porter’s “Designing for Community.”
My Twitter stream from the session:

@bokardo is currently doing UX design for Chi.mp. Mentioned party tonight @shakeshack

Agenda: What is [...]


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