Pleasure and Pain

Measuring the impact of new technology on human experience

Pleasure and Pain: photos by Whitney G. Hess

Entries from May 2008

PayPal’s Live Chat Falls Short

May 19th, 2008 · Comments

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell.
A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say yes. [...]

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Finding Myself in You

May 18th, 2008 · Comments

Sometime this weekend I hit 10,000 unique visitors on this measly little blog. (Well, unique cookies at least.)
I have been writing here since January 10 of this year. I never expected to attract much of a following, let alone in just four months. Pleasure and Pain is now averaging 920 unique visitors weekly, and there [...]

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Mozilla finally releases Firefox 3.0

May 18th, 2008 · Comments

Mozilla released Firefox 3.0 Release Candidate 1 on Friday, but my software update only just alerted me of it.

The only change from Firefox 3 Beta 5 that I can see at first glance is the link color in the location bar history.
What it used to look like:

What is looks like now:

Yes, yes, I whited out [...]

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Links from 5/14/2008 to 5/16/2008

May 17th, 2008 · Comments

donor.com - home
IATS, International Automated Transactions Service. A Ticketmaster company.
Network For Good | Nonprofit Online Fundraising
The importance of people in experience design (or, why most people hate bike shops)Henning Fischer talks about redesigning person-to-person interaction
The Social Network Wars Begin In Earnest: Facebook Bans Google Friend Connect
Overwork: the visualJapanese newscaster strikingly ages over 3 years
How Little [...]

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Links from 5/10/2008 to 5/13/2008

May 13th, 2008 · Comments

Muji Chronotebook: a non-linear way to plan.Via Leah Buley @ http://ugleah.tumblr.com/
Official Google Blog: A friend connected webGoogle Friend Connect allows non-technical site owners to sprinkle social features throughout their websites, so visitors will easily be able to join with their AOL, Google, OpenID, and Yahoo! credentials
delicious blog » Firefox 3, del.icio.us, and youBeta release of [...]

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