Whitney shows her clients how to make their technology easier and more pleasurable to use by cultivating compassion for customers and colleagues. Her techniques focus the product vision, prioritize development efforts, and eliminate turf wars that threaten the quality of work.
She is best known for her work with the United States Holocaust Memorial Museum, The Martin Luther King Jr. Center for Nonviolent Social Change, Seamless Food Delivery and Boxee. She works extensively with senior leaders and product teams at Fortune 500s, nonprofits and startups.
Whitney graduated from Carnegie Mellon University with a Master of Human-Computer Interaction and a BA in Professional Writing and HCI. She is currently pursuing a certification in Integral Coaching from New Ventures West and certification in Strategic Decision and Risk Management from Stanford University. Her decade of evangelizing user experience has made her a favored mentor to practitioners and entrepreneurs. She has been invited to speak at conferences worldwide.
The Full Story
In August 2008, I quit my full-time job to become an independent user experience consultant. I had been freelancing on the side for three years, and it was finally time to take the plunge. Prior to that I had been on the design team at Liquidnet, an international financial software company that runs the leading electronic marketplace for wholesale stock-trading. I’ve also worked at interactive marketing agencies Digitas and Tribal DDB, where my clients included American Express, New York Times, Allstate, Claritin, Tropicana, and EarthLink. Most notably, I helped to conceive, design and test an innovative card search tool for American Express and am named as a co-inventor on its U.S. patent.
I got started as a computer scientist, but ended up graduating with a Bachelor of Arts in Professional Writing and Human-Computer Interaction (HCI), and soon after received a Master’s degree in HCI as well, all from Carnegie Mellon University. For the capstone project for my MHCI, I was one of five Masters students to develop Roadcasting, a system that allows drivers to create and share their music playlists with other cars on the road. The project received press from Wired, MIT Tech Review, Slashdot, BoingBoing and more.
When not trying to make the world a better place through technology, I try to make the world a better place through food. I consider myself a locavore, which means that I actively try to eat food that is grown and produced within a 100-mile radius of me. Food that travels only short distances is more nutritious and delicious — and is considerably better for the environment. I support the hard work of America’s family farms by fundraising for Farm Aid. I’m currently trying to raise $30K in honor of my 30th birthday. Thank you for your contribution.
I spend as much time off the computer as possible, choosing instead to connect with people, nature, and myself. I travel extensively and love taking photos of all the new things I see. I’m an only child, a lefty, a redhead, an ENFJ, a beer snob, and a pretty good rapper. A native Manhattanite, I now spend my time in the Florida Keys.